Your Privacy Matters at jeetawy

1. Information We Collect

jeetawy collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you register an account or interact with jeetawy's platform, you may provide us with the following types of personal information:

• Identity data: Full legal name, date of birth, gender, and National Identity Card (NID) number.
• Contact data: Email address, Bangladeshi mobile number (required for bKash, Nagad, and Rocket transactions), and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Verification documents: Copies of your NID card, passport, or utility bills submitted during the Know Your Customer (KYC) process.
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction histories related to your jeetawy account.
• Account credentials: Your chosen username and encrypted password hash (jeetawy never stores passwords in plain text).
• Communications data: Messages exchanged with our customer support team via live chat or email.

1.2 Information We Collect Automatically

When you access the jeetawy platform, our systems automatically record certain technical information, including:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, browser type, and browser version.
• Pages visited, time spent on each page, clicks, and navigation patterns.
• Session duration, login timestamps, and logout timestamps.
• Game play history, bet amounts, and wagering activity (for responsible gaming monitoring and compliance purposes).
• Referral source (the URL from which you arrived at jeetawy, if applicable).

1.3 Information From Third Parties

jeetawy may receive supplementary personal information from third-party service providers in the following contexts:

• Payment processors (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) may share transaction confirmation data and basic account identification to verify deposits and withdrawals.
• Identity verification partners may share the outcome of document checks and fraud screening assessments.
• Game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) may share game session data and bet results to facilitate account crediting and dispute resolution.

2. How We Use Your Data

jeetawy processes your personal data for the following specific purposes. We do not use your data for any purpose other than those listed here without first obtaining your consent or without a valid legal basis to do so.

jeetawy will never use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Where automated screening tools are used (for example, in fraud detection), a qualified member of the jeetawy compliance team reviews flagged cases before any account action is taken.

3. Legal Basis for Processing

jeetawy processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contract performance: Processing is necessary to fulfil our obligations under the account agreement between you and jeetawy, including account management, payment processing, and game delivery.
• Legal obligation: Processing is required for jeetawy to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other legal obligations applicable to offshore online gaming platforms serving the Bangladesh market.
• Legitimate interests: Processing is carried out in pursuit of jeetawy's legitimate business interests — including fraud prevention, platform security, responsible gaming enforcement, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where jeetawy processes your data for optional purposes such as sending personalised promotional communications, we rely on your freely given, informed consent. You may withdraw consent for marketing communications at any time by contacting [email protected].

4. Data Sharing and Disclosure

jeetawy does not sell your personal data. We may share your data with carefully selected third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Service Providers

We share data with third-party service providers who assist us in operating the jeetawy platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification partners, fraud detection vendors, cloud hosting providers, and customer support software providers. All service providers are contractually required to process your data only on jeetawy's instructions and to maintain appropriate security measures.

4.2 Game Content Providers

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens and anonymised player identifiers to facilitate game delivery and bet settlement. These providers do not receive your full identity or contact details unless required for a specific dispute resolution process.

4.3 Legal and Regulatory Disclosure

jeetawy may disclose personal data to law enforcement agencies, regulatory bodies, or legal authorities if required to do so by applicable law, court order, or in response to a legitimate formal request. We will notify affected players of such disclosures where we are legally permitted to do so.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of jeetawy, your personal data may be transferred to the acquiring entity. You will be notified via your registered email address before your data becomes subject to a materially different privacy policy as a result of any such transaction.

5. Cookies and Tracking Technologies

jeetawy uses cookies and similar tracking technologies to provide essential platform functionality, measure site performance, and improve your experience. The following categories of cookies are in use on the jeetawy platform:

5.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled without breaking core features. They include session cookies that keep you logged in during a gaming session, security tokens that protect against cross-site request forgery (CSRF), and cookies that remember your language and currency preferences. No consent is required for strictly necessary cookies.

5.2 Analytical and Performance Cookies

We use anonymised analytics cookies to understand how players navigate jeetawy — for example, which game categories attract the most traffic, where players encounter errors, and how long sessions typically last. This data is aggregated and does not identify you personally. It is used exclusively to improve the jeetawy platform experience for all users.

5.3 Functional Cookies

Functional cookies allow jeetawy to remember choices you have made — such as your preferred deposit method (bKash, Nagad, etc.) or game view layout — so you do not need to reconfigure your preferences on every visit. These cookies enhance convenience but are not required for the platform to operate.

5.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytical cookies may affect your platform experience. Disabling strictly necessary cookies will prevent you from logging in or using real-money features. Instructions for managing cookies are available in the help documentation of all major browsers, including Chrome, Firefox, Safari, and Edge.

6. Data Retention

jeetawy retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the lifetime of your account and for a period of 5 years following account closure, to comply with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial compliance requirements applicable to offshore gaming operators.
• Identity verification documents: Retained for 5 years after the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance.
• Marketing preferences and consent records: Retained for the duration of the account and for 2 years after account closure.
• Technical and log data: Typically retained for 12 months from the date of collection, after which it is anonymised or deleted.

When retention periods expire, personal data is securely deleted or anonymised so it can no longer be linked to an identifiable individual. If you request account closure before a statutory retention period has elapsed, jeetawy will restrict active use of your data while retaining the minimum required for legal compliance purposes.

7. Your Privacy Rights

As a jeetawy player, you have the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.

• Right of access: You may request a copy of the personal data jeetawy holds about you, including information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account details directly through your account settings.
• Right to erasure: You may request that jeetawy delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations — for example, we cannot delete transaction records that we are required to keep for AML compliance purposes.
• Right to restriction: You may request that jeetawy restrict the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: You may request that jeetawy provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data where jeetawy relies on legitimate interests as the legal basis. You also have the right to opt out of marketing communications at any time without affecting your account status.
• Right to withdraw consent: Where jeetawy processes your data on the basis of consent (e.g., for marketing emails), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

8. Data Security Measures

jeetawy employs a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction.

8.1 Technical Controls

All data in transit between your device and jeetawy's servers is encrypted using TLS 1.2 or higher. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption. Our platform infrastructure is hosted on access-controlled, monitored cloud servers with regular automated vulnerability scanning and patch management.

8.2 Access Controls

Access to personal data within the jeetawy organisation is restricted on a strict need-to-know basis. Staff and contractors who require access to player data are subject to background screening and are bound by confidentiality agreements. All internal access to sensitive data is logged and subject to periodic audit review.

8.3 Payment Security

jeetawy does not store raw card numbers or bKash/Nagad PINs on its own servers. Payment processing is handled entirely by PCI-DSS-compliant payment processors. jeetawy receives only transaction confirmation tokens and masked payment identifiers sufficient to match a transaction to your account.

8.4 Incident Response

jeetawy maintains a documented incident response plan for data security events. In the event of a confirmed data breach affecting your personal data, we will notify you at your registered email address as soon as practicable, describe the nature of the incident, and outline the remedial steps being taken to contain and resolve it.

9. Third-Party Services and Links

The jeetawy platform integrates with a number of third-party services to deliver its full range of features. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment infrastructure partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and platform analytics tools.

Each of these third-party providers operates under its own privacy policy and data handling practices. jeetawy is not responsible for the privacy practices of third-party services beyond the contractual data processing agreements we maintain with them as described in Section 4 of this policy.

The jeetawy platform may display informational references to external organisations (for example, responsible gaming bodies or payment network logos) without these constituting active hyperlinks that take you off the jeetawy platform. Where the platform does link to an external resource, jeetawy does not endorse that resource and is not responsible for its content or privacy practices. You should review the privacy policy of any third-party website you visit independently of jeetawy.

10. Updates to This Privacy Policy

jeetawy reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal obligations, or the services we offer. The effective date at the top of this document will be updated whenever a revision is published.

Where changes are material — for example, a change in the categories of data we collect, a new sharing arrangement with a third party, or a change in retention periods — jeetawy will notify registered players via email to their registered address at least 14 days before the revised policy takes effect. For minor clarifications or administrative corrections, we may update the policy without advance notice.

Your continued use of jeetawy after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account by contacting [email protected] before the revised policy comes into effect.

All previous versions of this Privacy Policy are archived and available upon written request to [email protected]. If you have any questions about this policy or about how jeetawy handles your personal data, please do not hesitate to contact our support team — we are available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and other Bangladeshi public holidays.