Responsible Gaming at jeetawy

1. Age Restriction Policy

jeetawy enforces its minimum age requirement through a mandatory identity verification process. All players are required to submit a copy of their National Identity Card (NID) or other government-issued photo identification confirming their date of birth before withdrawals are processed. Where jeetawy has reasonable grounds to suspect that a player may be under the age of 18, the account will be suspended immediately pending verification.

Any winnings accrued on an account that is subsequently found to belong to an underage player will be voided in full, and any deposits made will be returned to the original payment method. jeetawy cooperates with relevant authorities in cases involving underage gambling activity.

If you suspect that a minor in your household is accessing jeetawy, please contact [email protected] immediately so that the account can be suspended and the matter investigated. We take these reports seriously and act on them promptly.

2. Recognising Problem Gambling

Gambling becomes a problem when it stops being an enjoyable pastime and starts to negatively affect your finances, relationships, work , mental health, or daily routine. Problem gambling can develop gradually, and many people do not recognise the warning signs until the situation has already caused significant harm.

jeetawy encourages all players to be honest with themselves about their gambling habits. The following are recognised warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money from friends, family, or financial institutions to fund gambling activity.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Neglecting work, study, family responsibilities, or social commitments because of gambling.
• Lying to people close to you about how much time or money you are spending on gambling.
• Gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Failed attempts to cut down or stop gambling despite wanting to do so.
• Continuing to gamble even when it is causing clear financial or personal harm.

Recognising these signs in yourself — or in someone you care about — is an important first step. jeetawy's responsible gaming tools and support team are here to help you take the next one.

3. Self-Assessment Checklist

If you are unsure whether your gambling habits are healthy, working through the following questions honestly can help you gauge where you stand. These questions are based on widely used responsible gambling screening frameworks. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or consider using jeetawy's self-exclusion tool.

If your answers concern you, please reach out to jeetawy support at [email protected] or use the self-exclusion tool described in Section 5 below. You do not need to be in crisis to ask for help — early action makes a real difference.

4. Responsible Gaming Tools

jeetawy provides a suite of account management tools specifically designed to help players stay in control of their gambling activity. All tools are available at no cost and can be activated by contacting [email protected] or, where available, directly from your account settings panel.

5. Self-Exclusion Programme

Self-exclusion is jeetawy's most comprehensive responsible gaming tool. It is designed for players who feel that they need a significant break from gambling and want their access to the platform removed for an extended period. Self-exclusion is a serious commitment and is treated as such by the jeetawy team.

How Self-Exclusion Works

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration. Available periods are:

• 6 months — suitable for players who want a medium-term break.
• 1 year — recommended for players who have identified a recurring pattern of concern.
• 3 years — for players who need an extended period away from gambling.
• Permanent exclusion — for players who wish to close their account indefinitely with no option to reopen.

What Happens During Self-Exclusion

• Your jeetawy account is locked within 24 hours of your request being processed.
• All marketing communications, promotional emails, and bonus offers are suspended immediately.
• Any account balance remaining at the time of exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard withdrawal timeframe.
• jeetawy's systems are updated to prevent new account creation using the same identity details during the exclusion period.

Ending a Self-Exclusion Period

For exclusion periods of 6 months, 1 year, or 3 years, you may request reinstatement after the full exclusion period has elapsed. Reinstatement requires a written request, identity re-verification, and a mandatory 7-day reflection period before access is restored. jeetawy reserves the right to decline reinstatement if there are grounds for concern about a player's wellbeing.

Permanent self-exclusion cannot be reversed. If you request permanent exclusion, your account will be closed and your data retained only as required by applicable law, with no possibility of account reinstatement under any circumstances.

6. Deposit and Time Limits

Setting personal limits is one of the simplest and most effective ways to keep your jeetawy experience enjoyable. We strongly recommend that every player — regardless of their current relationship with gambling — takes a few minutes to configure limits that reflect their personal entertainment budget.

Deposit Limits

Deposit limits allow you to control the maximum amount of real money you can add to your jeetawy account within a defined period. You can choose from the following timeframes:

• Daily limit: Maximum total deposits within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum total deposits from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly limit: Maximum total deposits within a calendar month.

For example, if you set a monthly deposit limit of ৳10,000, jeetawy will decline any deposit attempt that would cause your total monthly deposits to exceed that amount. This limit applies regardless of your chosen payment method — bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

Session Time Limits

A session time limit defines the maximum continuous period you can spend actively logged in to jeetawy. Once the limit is reached, the platform will display a notification. You can choose to receive a warning only, or to have the session automatically terminated. Session time limits reset when you log out and start a new session.

We recommend setting a session time limit of no more than two hours for a healthy gaming experience, particularly if you play casino games or live dealer tables. Longer continuous sessions can impair judgement and increase the risk of impulsive wagering decisions.

Cooling-Off Periods

A cooling-off period is a short, voluntary break from gambling. Unlike full self-exclusion, a cool-off period is intended for players who simply want to pause their activity for a day or a few weeks without permanently closing their account. During a cool-off, your account is locked and no bonus or promotional messages are sent. Available durations range from 24 hours to 30 days.

7. Protecting Minors

Preventing underage gambling is one of jeetawy's most important responsibilities. We use a combination of registration controls, identity verification, and account monitoring to ensure that players under the age of 18 cannot access real-money gaming on the platform.

Verification at Registration

All new jeetawy accounts are subject to age verification. Players must confirm their date of birth during registration, and full KYC document verification — including submission of a valid NID card or passport — is required before any withdrawal is processed. Accounts where age cannot be confirmed are suspended pending verification.

Guidance for Parents and Guardians

If you share a device, computer, or mobile phone with younger family members in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly recommend the following precautions:

• Never leave your jeetawy account logged in on a shared device.
• Use a strong, unique password and do not share it with anyone in your household.
• Enable your device's screen lock and use a PIN or biometric authentication.
• Consider installing parental control software on shared devices that restricts access to gambling websites.
• Talk openly with young people in your household about the risks of gambling and why it is for adults only.

8. Getting Help and Support

If you or someone you know is struggling with gambling-related harm, reaching out for help is the most important step you can take. jeetawy's support team is trained to handle sensitive conversations about problem gambling with empathy, discretion, and practical guidance.

Contact jeetawy Support

Our support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays. You can reach us by:

• Email: [email protected] — for non-urgent enquiries, self-exclusion requests, or limit adjustments. We aim to respond within 2 hours.
• Live chat: Available directly within your jeetawy account for real-time assistance.

When contacting us about a responsible gaming concern, you do not need to provide a detailed explanation of your situation if you are not comfortable doing so. Simply stating that you would like to set a limit, take a break, or close your account is sufficient. Our team will take it from there.

Taking Care of Your Mental Health

Problem gambling can take a significant toll on mental health, leading to anxiety, depression, and strained personal relationships. jeetawy encourages players who are experiencing emotional distress related to gambling to seek professional support. Speaking to a trusted friend, family member, or mental health professional in Bangladesh can make a meaningful difference.

Remember that gambling problems are not a sign of weakness or poor character — they are a recognised health issue that responds well to early intervention. Many people across Bangladesh and around the world have successfully addressed gambling-related harm and gone on to lead balanced, fulfilling lives.